Keep your incident response grounded in what happened.
Record what happened and keep the investigation and response connected to the original event.
The details matter after the first report.
When a report moves between emails and spreadsheets, the context can become difficult to follow. The person reviewing it needs more than a short label. A clear account of the event gives the investigation and follow-up a stronger starting point.
Bring the incident record and follow-up into the same conversation. Preserve the context of the event when reviewing the response and outstanding work.
Give your team a clear next step.
Capture what is known
Separate observed facts from assumptions and record the relevant context.
Follow the investigation
Keep the event record available while the team examines what happened.
Review the response
Consider the outstanding work and the evidence needed to check the outcome.
Workflow guidance. Your organisation determines its procedures and decisions.
Incident Management in CerthixED
Support incident reporting in the school day, with the relevant event information available for review. Follow the school’s procedures for sensitive information and escalation.
Explore CerthixED ↗Incident Management in CerthixCO
Help teams record events from their location, then bring the incident and follow-up into the same review conversation.
Explore CerthixCO ↗Review the issues at your sites.
Explore the supplied CerthixCO sample, then bring your team's process to the demo.
Can staff use a mobile device?
Certhix supports incident reporting from mobile devices. Bring your reporting scenario to the demo so we can review the experience your staff need.
Resolve your team’s next safety question.
Bring your safety questions to a demo.
Tell us about your schools or sites and the work you want to bring together.